Privacy Policy

Effective October 27, 2022 · Last updated May 31, 2026

Thank you for choosing Kooler Garage Doors (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this notice or our practices regarding your personal information, please contact us at 970-660-3456 or email us at matt@koolergaragedoors.com.

When you visit our website, interact with our advertising, or use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice we explain, in the clearest way possible, what information we collect, how we use it, and what rights you have in relation to it. Please read it carefully. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our website and services.

This privacy notice applies to all information collected through our website (such as https://koolergaragedoors.com), our SMS program, our Facebook and Instagram presence and advertising, and any related services, sales, marketing, or events (collectively, the “Services”).

Information We Collect

We collect information that you voluntarily provide and information collected automatically when you use the Services:

• Information you give us — your name, email address, phone number, service address, and the details of your request when you contact us, request a quote, book a service, or fill out a form (including a Facebook lead form).
• SMS opt-in information — your mobile number and consent status when you sign up to receive text messages.
• Automatically collected information — device and browser information, IP address, pages viewed, and actions taken on our website, collected through cookies and similar technologies (including advertising pixels).

We are the sole owners of the information collected on this site, and we only have access to information you voluntarily give us or that is collected automatically as described above. We do not sell or rent your personal information to anyone.

How We Use Your Information

We use your information to:

• Respond to your inquiry and provide the service you requested.
• Schedule appointments, fulfill orders, and communicate about your service.
• Send service-related SMS messages such as appointment reminders and account notifications (with your consent).
• Measure and improve our advertising and website performance.
• Tell you about specials, new products, or services — unless you ask us not to.

We will not share your information with any third party outside our organization except as necessary to fulfill your request (for example, to schedule or complete a service) or as required by law. We do not share consumer data with third parties for their own marketing purposes.

Facebook, Meta & Advertising Data

We advertise and connect with customers on Facebook, Instagram, and other Meta platforms. When you interact with our ads or pages on those platforms, we may collect and use the following:

• Lead form data — if you submit one of our Facebook or Instagram lead ad forms, we receive the name, email address, phone number, and any other details you provide so we can respond to your request.
• Advertising and measurement data — we use the Meta Pixel and similar advertising technologies on our website to understand how our ads perform, to measure conversions, and to show relevant ads to people who have visited our site or expressed interest in our services. These tools may collect your device and browser information, pages you view, and actions you take on our site.
• Engagement data — when you click our ads, message us, comment, or otherwise engage with our content on Meta platforms.

We use this information only to respond to your inquiries, schedule and provide service, and to measure and improve our advertising. We share data with Meta only as needed to operate our advertising and measurement (for example, to attribute a conversion or build a relevant audience). We never sell this data, and we never use it for any purpose unrelated to serving you or improving our service to you.

You can control how Meta uses your information for ad personalization through your Facebook and Instagram account settings. You may also ask us to delete the personal information we hold about you — including any data we received through Facebook or Meta — at any time. See Data Deletion for instructions.

SMS Communication and Consumer Rights

By submitting a form on our website and signing up for texts, you agree to receive informational messages (appointment reminders, account notifications, etc.) from Kooler Garage Doors at the number provided.

• Message frequency varies.
• Message and data rates may apply.
• You can unsubscribe anytime by replying STOP, CANCEL, or UNSUBSCRIBE.
• For help, reply HELP or email us at matt@koolergaragedoors.com.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your personal data, including your SMS opt-in or consent status, with third parties that help us deliver our messaging services — such as platform providers, phone carriers, and vendors that assist us in delivering text messages. Mobile opt-in data and consent are never shared with third parties for marketing purposes.

Cookies and Tracking Technologies

We use cookies and similar technologies. By accessing our website, you agree to the use of cookies in accordance with this Privacy Policy. Most interactive websites use cookies to retrieve user details on each visit and to enable site functionality. Some of our affiliate and advertising partners — including Meta — may also use cookies and pixels on our site for measurement and advertising as described above. You can manage cookies through your browser settings.

Your Access to and Control Over Information

You may opt out of any future contact from us at any time. At any time, by contacting us at the email address or phone number on our website, you can:

• See what data we have about you, if any.
• Change or correct any data we have about you.
• Have us delete any data we have about you (see Data Deletion).
• Express any concern you have about our use of your data.

Children's Privacy

We do not knowingly collect or distribute personal information from children ages 13 and under. If we learn we have collected personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have information from or about a child under 13, please contact us.

Data Security

We take precautions to protect your information both online and offline. When you submit sensitive information (such as credit card data), that information is encrypted and transmitted to us securely. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information, and the systems where we store that information are kept in a secure environment.

Artificial Intelligence and Automated Systems

We use artificial intelligence (AI) and automated systems to help serve you — for example, an AI-powered chat assistant on our website, an AI voice assistant that may answer or assist some phone calls, and automated SMS messaging for reminders and confirmations. When you interact with these tools, the system processes the information you provide so it can respond and help schedule your service.

• You are told when you are interacting with an AI system, and you can reach a human at any time by asking or by calling 970-660-3456.
• We do not make legal or similarly significant decisions about you on a solely automated basis without human review.
• We do not sell information you share with our AI tools, and we do not use it for discriminatory profiling.

Full details are in our AI & Automated Systems Disclosure.

Your Colorado Privacy Rights

Kooler Garage Doors is based in Colorado, and we honor the rights provided under the Colorado Privacy Act (CPA) for Colorado consumers. Subject to the law's conditions and exceptions, you have the right to:

• Access — confirm whether we are processing your personal data and request a copy of it.
• Correct — ask us to fix inaccuracies in your personal data.
• Delete — ask us to delete your personal data (see Data Deletion).
• Data portability — obtain your data in a portable, usable format where feasible.
• Opt out — opt out of the sale of personal data, targeted advertising, and certain profiling. We do not sell your personal data, and we do not use it for solely-automated decisions that produce legal or similarly significant effects.

To exercise any of these rights, contact us at matt@koolergaragedoors.com or 970-660-3456. We will respond within the time required by law and may need to verify your identity before acting on your request. If we deny a request, you have the right to appeal by replying to our response, and you may contact the Colorado Attorney General if you have concerns.

External Links

Our website contains links to external websites. Once you enter a third-party website, we are no longer responsible for the content, privacy policy, or practices of that site. We strongly advise you to review the privacy policy of every site you visit.

Changes to This Policy

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Last updated” date at the top of this page. We encourage you to review this notice periodically.

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