Questions we hear every week

Start with how it's built and who's installing it, not just the look. You want a properly insulated door sized and balanced for your opening, quality springs and rollers rated for real cycle life, and a Kraftsman who runs a full diagnosis before quoting. The door is the easy part — the install and the people behind it are what you actually live with.

It depends on the door. Stock and common configurations move quickly; custom sizes, wood, and full-view glass take longer because the manufacturer builds them to order. Your Kraftsman gives you a real lead-time on the spot once we know the exact door — no vague promises.

Very little. Clear a path to the garage and move anything parked or stored right in front of the opening so the crew has room to work safely. We handle the rest — old door removal, haul-away, and a clean job site when we leave.

Every visit starts with the Door Score — our motorized, on-site analysis of spring health, cable wear, balance, opener strength, and seals — so the price is honest and binding before any work starts. Our Kraftsmen are certified and background-checked, every spring we touch gets a free K Kap safety cap, and the Kraftsman's Guarantee never expires. We're not the cheapest. We're the one you don't have to call back.

It depends on size, material, insulation, windows, and the opener — and an honest number comes from seeing your door, not a calculator. We publish real ranges and what's included on our pricing page, and your Kraftsman's Door Score sets the binding price on-site.

Plenty — panel style, color and finish, window layouts, glass type, insulation level, and hardware. We can match your home's look or go fully custom with wood and full-view glass. Your Kraftsman walks you through the options that fit your home and budget.

Springs are rated in cycles, not years. The industry standard is about 10,000 cycles; our standard is 15,000, and our Apex springs run at 80,000 — treated, coated, and built bigger. How fast you get there depends on how many times a day you open the door, so a once-a-year check is the smart way to catch a tired spring before it strands your car.

Yes — the Golden Key Club. It's $128 a year or $15.98 a month and covers priority scheduling, an annual 24-point Kooler Cares tune-up, no trip or diagnostic fee, members-only repair pricing, a K Kap safety check on every visit, and front-of-line emergency response. It's the relationship version of door care — a Kraftsman who already knows your door.

A little, the right way. A light silicone-based garage-door lubricant on the rollers, hinges, and springs once or twice a year keeps things quiet and smooth. Skip WD-40 — it's a solvent, not a lubricant, and it attracts grit. If you're a Golden Key member, your annual tune-up includes a full lube so you don't have to think about it.

Usually, yes. Gaps and drafts most often come down to worn weather-stripping, a tired bottom seal, or stops that need repositioning — all things a Kraftsman can dial in. If the door itself is warped or out of square we'll tell you straight whether it's a quick fix or time to talk options.

Sometimes refresh, sometimes replace — and we'll give you the honest read. Light surface oxidation can often be cleaned and refinished; once the finish has failed deeper or the panels are pitting, repainting is a short-term patch. Your Kraftsman will tell you which one you're actually looking at, not just sell you a new door.

Yes, and it's one of our favorite upgrades for homeowners with living space over the garage. Worn steel rollers are usually the culprit — swapping to quality nylon rollers, tuning the opener, and isolating the hardware makes a real difference. A quieter door is one of the upgrades people are most glad they got.

No — glass never insulates as well as an insulated panel, so a door with windows will have a lower effective R-value in the window area. Modern insulated glass narrows the gap a lot, and for most homeowners the curb appeal is worth it. If the garage is conditioned space, your Kraftsman will help you balance looks against insulation.

Just a quick wipe and a glance now and then. The photo-eye sensors near the floor on each side can drift out of alignment or get dusty, which makes the door refuse to close. Keep the lenses clean and make sure they're pointed at each other — and we check and align them on every tune-up.

Pull the emergency release — the red cord hanging from the opener trolley. With the door fully down, give it one firm pull to disconnect the door from the opener, then lift the door by hand. When the power's back, pull the door down and run the opener once to re-engage it. For safety, only disconnect with the door closed — a door with a broken spring can drop fast.

This is exactly the conversation to have with your Kraftsman before anyone puts a screw in. Adding weight or drilling into a manufactured door can affect both the balance and the manufacturer's warranty, and who's responsible depends on the door, the manufacturer's terms, and how the cladding is done. We'll help you find a path that meets your town's requirement without quietly voiding your coverage — talk to us before you clad.

A quality, well-installed door lasts decades — the parts that wear are the moving ones: springs, rollers, cables, and the opener. Keep those serviced and the door itself outlives most of what's around it. That's the whole idea behind the annual tune-up: replace the small wear items on schedule and the big investment keeps going.

Often, yes — and we won't push you to replace something that's still good. New rollers, fresh seals, a tune-up, and sometimes a refinish can bring a working door back to life for a fraction of replacement. We'll give you the honest call on whether it's worth refurbishing or whether you'd be throwing money at a door that's near the end.

That's direct low-angle sunlight blinding the photo-eye sensor — common in our Western Slope winters. The fix is usually a small sun shield or hood over the sensor, or repositioning it so the sun isn't shining straight into the lens. If it keeps happening, your Kraftsman can swap in sensors that handle glare better.

A standard single-door replacement is typically a few hours, start to clean-up. Bigger jobs — double doors, custom doors, new openers, or structural work — take longer, and your Kraftsman gives you a real time window before the work starts so you can plan your day.

Two layers cover you: the manufacturer's warranty on the door and parts, which varies by the door you choose, and the Kraftsman's Guarantee on our workmanship — which never expires. Your Kraftsman walks you through the exact manufacturer terms for your specific door before you buy, so there are no surprises.

Three things go a long way: keep the moving parts lubricated, keep the weather seals fresh so moisture and grit stay out, and get a once-a-year check before the seasons turn. Sun, cold snaps, and freeze-thaw are hard on springs and seals — staying ahead of them is exactly what the Golden Key tune-up is built for.

Pet doors in a garage door aren't a standard part of what we do, and cutting into a manufactured panel can affect its integrity and warranty — so the honest answer is to ask your Kraftsman about your specific door and what you're trying to accomplish. We'd rather point you to the right solution than cut a hole we'd both regret.